Refund & Returns Policy

Refund Policy 2026

NOTICE OF RETURN POLICY AND TERMS OF SALE

This document serves as a comprehensive elucidation of Domotic Living's return policy and terms of sale. Please carefully review the following terms and conditions governing the return of purchased products:

1. Buyer's Remorse Return Policy: Domotic Living extends a 10-day 'buyer's remorse' return policy. Unopened boxes may be returned without the necessity of providing reasons for the return.
2. Return Conditions for Opened Products: Opened products may be returned within the 10-day period but must be in new and operational condition, subject to the discretion of Domotic Living. A 20% restocking fee will be applied to opened boxes.
3. Return Request Procedure: To initiate a return, please email support@domoticliving.com. Our returns department will process eligible requests. Please note that shipping costs will not be refunded under any circumstances.
4. Return Merchandise Requirements: The returned merchandise must be in its original condition, accompanied by the packing slip from the original order, and include the original documentation and packaging. Failure to meet these conditions will result in the denial of the return and refund request. "Original condition" stipulates the absence of scratches, marks, or blemishes on the product, and the security tags must remain attached. Any alterations to the product will render it ineligible for return.
5. Defective Products: Customers identifying a defective product are obligated to promptly notify Domotic Living. It is the customer's responsibility to contact the manufacturer for a replacement. Domotic Living and domoticliving.com bear no liability for defective products and will not refund such purchases. Defective products must be exchanged with the manufacturer for merchantable goods.
6. Liability Disclaimer: Domotic Living and domoticliving.com disclaim liability for any defective products sold online. Customers acknowledge, by purchasing from Domotic Living, that they will not hold Domotic Living or domoticliving.com liable for the condition of received goods.
7. Damaged or Incorrect Items: In the event of receiving damaged or incorrect items, customers must contact Customer Support within 5 business days. Refuse delivery in cases of extensive box damage and promptly contact our Customer Support at 888-457-8769.
8. Refusal of Delivery: Customers refusing delivery, except for instances of damage, are responsible for shipping charges incurred by Domotic Living. Upon receiving the returned package, a credit, minus incurred shipping costs, will be issued to the original payment method.
9. Incorrect Shipping Address: Packages returned due to an incorrect customer-provided address may incur additional shipping charges. Even if the original shipping was free due to a promotion, reshipping requests will be subject to a fee.

This document constitutes the entire understanding between the parties regarding return policies and terms of sale and supersedes any prior agreements or understandings, whether oral or written. Domotic Living reserves the right to modify these terms at its discretion.